Apacer

Access the best
Warranty

Apacer Industrial SSD Products Warranty Policy

The following statement is not applied to the users who do NOT directly purchase product(s) from Apacer. Such users should check with the seller for any warranty service.

The statement only applies to direct purchasers of products from Apacer

APACER TECHNOLOGY INC.(hereinafter referred to "Apacer") warrants that its products are free from defects in material and workmanship within the product warranty duration. Subject to the conditions and limitations set forth below, Apacer will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Apacer on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. This warranty does not cover marred cabinets or any damage to this product that results from accident, abuse, misuse, lightening, fire, water, natural or personal disaster, or any unauthorized disassembly, repair, or modification.

DOA Policy

The DOA warranty means if any Industrial SSD products from Apacer are damaged or found to be faulty within this period except results from all the above-mentioned unrepaired items, Apacer will provide replacement products on an exchange basis with the new unit(s) to the customer within 10 days once Apacer receive returned defective products.

All Industrial SSD products from APACER are under DOA “defect on arrival” warranty within 45 days from the date of manufacture (S/N) to customer installation. Products that have been in use beyond the DOA period will be repaired under the terms of the Aapcer’s warranty statement and not replaced with new products.

Duration of Warranty

  • The series of SLC-Based Products are covered by a Limited Three-Year Warranty, including Industrial Flash Cards, SATA, PATA and USB(UDM) SSDs.
  • The series of MLC-Based Products are covered by a Limited Two-Year Warranty*, including Industrial Flash Cards, SATA, PATA and USB(UDM) SSDs. (*= MLC-Based Products which capacity is 4GB or below 4GB are covered by a One-Year Warranty)

Apacer will identify product warranty by the manufacture date. Referring to products with expired maintenance/collection period, APACER supplies an addition of 3 month's maintenance period.

This warranty covers only repair or replacement of defective Apacer products, as provided above. Apacer is not liable for, and does not cover under warranty, any costs associated with servicing and/or the installation of Apacer products. Apacer will not discontinue support of its products, nor obsolete its products, as long as there are component materials available in the marketplace and reasonable customer demand for the products. In case to have above condition, Customer agrees that Apacer delivers a similar product in return.

This warranty does not cover if the serial number is removed or tampered by anyone other than Apacer.

This warranty does not cover products purchased through auctions, both on-line and off-line. Sale of discounted merchandise is final and Apacer will not provide refund or exchange.

Apacer reserves the right to refuse a warranty claim for promotion product or discount product.

Warranty Claim Procedures and Requirements

Once you have obtained an RMA number from Apacer, you must, within thirty (30) days, send the product freight-prepaid and insured to Apacer. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the Apacer RMA number prominently displayed on the outside of your package and on the shipping label only.

If you send your product to the factory without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened. Customer will be responsible for round-trip freight for RMA.

Apacer does not allow customer to collect RMA and have a huge shipment return.

Typographical, Photographic and Technical Errors

Apacer does its best to be accurate but occasionally mistakes do occur. Apacer is not responsible for any typographical, photographic or technical errors. Apacer will try to advise you of any such errors affecting you via email confirmation when you place your order. Note: Products and packaging depicted may differ from stock available at time of shipment; Apacer reserve s the right to substitute equivalent items.

Disclaimers

Apacer disclaims all warranties either expresses or implied, including any implied warranty of merchantability or fitness for a particular purpose. Apacer shall have no liability to anyone for incidental or consequential damages merchandise which is sold "AS IS". Apacer makes no warranty as to the performance of any merchandise sold.

The Product must be used with devices that conform to the recommended industry standards. Apacer will not be liable for damages resulting from a third party device that causes the Product to fail. Apacer shall in no event be liable for any consequential, indirect, or incidental damages, lost profits, lost business investments lost goodwill, or interference with business relationships as a result of lost data.

To identify manufacture date from PN and SN label

The 3rd to 6th digits in serial number means the year and week of production, for example:

  • "S/N: 77 0012 23456" indicates Year 2000 and week 12th. (March)
  • "S/N: 88 0202 23456" indicates Year 2002 and week 2nd. (January)
Login to WebAQ Systems BackStage