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  • Q1.AH190 Dual Flash Drive Q&A
    • Q1. AH190 can’t be detected by iOSdevice automatically?
      A: Please confirm the file system of AH190, it supports FAT32 and exFAT, the NTFS is not support by iPhone/iPad.


      Q2. The file can’t be recognized by iFileBridge?
      A: iFileBridgesupport files as follow list
      Audio: m4a, caf, aiff, asf, aac, mp3,wav.
      Documents: doc, docx, pages, rtf, txt, ppt, pptx, pdf, xls, xlsx, numbers, key, html.
      Images: tiff, jpeg, jpg, png, gif, bmp.
      Videos: m4v, mp4, mov.


      Q3. All of the Apple device supports AH190 Dual flash drive?
      A: AH190 compatible with
      iPhone:iPhone SE, iPhone 6S, iPhone 6S Plus, iPhone 6, iPhone 6 Plus, iPhone 5S, iPhone 5C, iPhone 5
      iPad:iPad(4th generation), iPad Pro, iPad Air2, iPad Air, iPad mini4, iPad mini3, iPad mini2, iPad mini.
      **System version require iOS 7.1 or above version


      Q4. iFileBridge can’t access iTunes music/video/document files?
      A: It’s restrict within iOS.


      Q5. Why AH190 exist some weird files after connect to Android/Mac/PC environment?
      A: It’s Android/Mac/PC system logs, it won’t affect operation. You could delete them or ignore them. (It will appear once you connect AH190 to different device.)


      Q6. Some user may found out AH190 can’t be recognized by iOS device(exclude Q1)
      A:It might be occurred in iOS 9.3.1, we suggest you to upgrade the iOS version to iOS 9.3.2 or above version.


      Q7. The storage capacity is not occupied, but device appears “Your startup disk is almost full” when saving files?
      A: Please confirm file system of AH190.
      FAT32: Limit single file size within 4GB; FAT16: Limit single file size within 2GB.
      Please format the device by using exFAT, if single file size over 4GB.


      Q8. Can I use dual connector of AH190 at the same time?
      A:No, only lightning connector is available.

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