Please select a search type and click on the ：Search" button to find the appropriate FAQ. You may also use the keyword search to find or narrow down the results.
- Search by Product Category
- Search by Model No.
- Search by Problem Statement
- Q21.Why does the system detect only half of the memory installed?
- Some older version motherboards do not support new memory. Therefore the system cannot detect correct memory capacity.
- Q22.Why does the system fail when I use DDR 400 memory modules on Intel 845 series motherboards?
- Intel 845 series motherboards support DDR266 and DDR333 only. The BIOS is not able to recognize DDR400 and therefore the system can not boot.
- Q23.7-in1 Embedded Card Reader unable to use after OS has upgraded to Windows XP SP2.
- This is a mother board compatibility issue with Windows XP SP2. There are MSI (MS-6734 Rev 1.0B, MS6741 ver. 1.0), Gigabyte (GA-8S661FMX-775, GA-8I915P-MF) and Intel (D865PERL) motherboard have this issue.
- Q24.The compatibility about the USB2.0 (1.1) Mega Steno Card Reader and USB1.1(2.0) motherboard.
- USB 2.0 Mega Steno Card Reader or motherboard can backward support USB 1.1 Mega Steno Card Reader or motherboard specification. However, due to the limitation of USB 1.1 Mega Steno Card Reader or motherboard, the read/write speed will be in USB 1.1 specification.
- Q25.Driver question about Internal Card Reader in Windows XP.
- Windows XP supports multiple USB Mass Storage Device, you may use Internal Card Reader by simply plug-and-play.
- Q26.Can I insert several flash cards on the Internal Card Reader and copy data from each other?
- Yes. However, the read/write speed will be slower.
- Q27.Can I pull out the flash card if Internal Card Reader is read / write other Cards?
- Yes. You may pull out the flash cards safely if they are not under read / write condition.
- Q28.Can I pull the Internal Card Reader out of the USB port when the computer is read / write the device?
- It will cause the data loss if you pull out the Internal Card Reader when the computer is read / write the device. Please wait until the LED light stops in front of the panel before you pull the device out of USB port.
- Q29.The Internal Card Reader trouble shooting.
1. If the system can’t find the card reader device when you plug it into your computer, please startup the USB controller in the BIOS setting.
2. For Internal Card Reader, USB cable pin 1 has to connected to the USB connecter pin1 on your motherboard. Please refer to your
motherboard manual for USB connecter pin assignment information. (Please try other USB port if no work)
3. Also check the "USB Root Hub" and "USB Universal Host Controller" exist in the "USB port controller" under "Device Manager" and no error symbol.
4. For SDHC please refer to the product specifications.
1. Please confirm the Card Reader has supported your operation system. Please refer to the system requirement of card reader manual.
2. OS Win98, 2000 and Mac maybe have driver demand. Please install the driver correctly.
3. In Microsoft Windows OS, it sometimes will assign the same device letter to a removable USB device as is assigned to an existing device, rendering the USB drive inaccessible if you have network drives mapped, or more than two local hard drive or CD drives.
1. Please plug the flash card into the right slot and don’t mix up. Inappropriate operation may damage flash card (data) and card reader.
2. Do not disconnect the flash card during the formatting or data accessing. No responsibility is provided for any damage to or loss of any program, data, or other information stored in abnormal operation.
3. The read/write speed will be slower if you insert several flash cards on the card reader and read/write data from each other.
- Q30.Mega Steno 2.0 only show one removable drive icon in Windows 2000.
- Windows 2000 can only support 1 mass storage device, please install the attached driver or install Windows 2000 Service Pack 3 or above.